Contact Us
Questions about a scooter, an order, a return or your warranty? Here is how to reach us. If your question is about an order, have your order ID to hand. It starts with GENE- and is in your confirmation email.
For anything at all, including returns, warranty claims and spare parts.
Where is my order?
Track your orderEnter your order ID to see its status, and the courier and tracking number once it has shipped.
What to include when you write
- your order ID, if it is about an order;
- for transit damage, a missing part or a wrong item: photos of the problem, the outer box and the shipping label, and your unboxing video if you recorded one;
- for a fault: a short video that shows it; and
- for a scooter bought on Amazon or Flipkart: your invoice.
The time limits for reporting a problem are in our Return & Refund Policy, and what the warranty covers is in our Terms & Conditions.
Spare parts
Spare parts for GEN-E scooters are available on request. Email contact@ridegene.shop with your model, and your order ID if you have it, and tell us which part you need. We will reply with its price and availability. The display, throttle and headlight are plug and play, so you can fit them yourself.
Grievance Officer
If we have not put a problem right, or you want to make a formal complaint, write to our Grievance Officer:
Grievance Officer: contact@ridegene.shop- We acknowledge every complaint within 48 hours of receiving it, with a complaint reference number you can quote when you follow it up.
- We resolve it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require.
- Please include your name, your order ID if the complaint is about an order, what went wrong and what you would like us to do.
If you are not satisfied with our response, you can contact the National Consumer Helpline on 1915 or 1800-11-4000, or at consumerhelpline.gov.in, and you can approach a Consumer Commission under the Consumer Protection Act, 2019.