Shipping Policy

We deliver GEN-E scooters across India, and delivery is free on every order.

Shipping charges

Shipping is free on every order. We do not charge shipping or handling fees, and our prices include all applicable taxes, so the price you see at checkout is the price you pay.

Where we deliver

We ship to serviceable PIN codes across India through Shiprocket and its courier partners. We do not ship outside India at present. If a courier cannot serve your PIN code, we will contact you. If we cannot find another way to deliver, we cancel the order and refund you in full.

Order processing

• We accept prepaid orders only, paid by UPI, card, net banking or wallet through Razorpay. Cash on Delivery is not available at present.
• Orders are packed and dispatched within 1–2 working days of payment. Working days are Monday to Saturday, excluding public holidays.

Delivery timelines

Timelines run from the day you place your order. Bad weather, festival-season volumes and courier disruptions can occasionally slow an order down, and we will keep you informed if yours is held up. Any estimate shown at checkout for your PIN code comes from the courier network; the times in this table are the ones we hold ourselves to.

If your order is late

If your order has not been delivered within the time in the table above, you can cancel it for a full refund, even if it has already been dispatched. The only exception is a delay caused by events beyond our reasonable control, such as natural disasters, epidemics or government orders. Our Return & Refund Policy explains how.

Tracking your order

When your scooter ships, we email you the courier's name and the tracking number (AWB). You can also follow your order at any time on our Track order page using your order ID, or in your account if you are signed in.

When your scooter arrives

• Check the outer box before you accept it. If it is badly damaged, open or looks tampered with, refuse the delivery or ask the delivery person to record the damage, and tell us straight away.
• We recommend recording an unboxing video from the sealed box onwards, as our Return & Refund Policy explains.
• Report transit damage, missing parts or a wrong item by emailing contact@ridegene.shop, ideally within 48 hours of delivery and in any case within 7 days. We take it up with the courier, so you do not have to.

If a delivery fails

The courier usually makes up to three delivery attempts. A delivery can fail because the address is incomplete, nobody is available to receive it or the phone number cannot be reached. When that happens, the parcel comes back to us and we contact you to arrange re-delivery. If we cannot reach you within 7 days, we cancel the order and refund you in full.

Lost parcels

Your order is our responsibility until it is delivered. If it goes missing in transit, we raise it with the courier ourselves. Once the courier confirms the parcel is lost, we send you a replacement or refund you in full. If your order runs past its delivery time while this is being looked into, you can also cancel it for a full refund, as described above.

If tracking shows your order as delivered but you have not received it, email contact@ridegene.shop as soon as possible, ideally within 48 hours. We check the courier's proof of delivery with them, and if the parcel did not reach you, we treat it as lost.

Changing your delivery address

We can change the delivery address only before the order is dispatched. Email contact@ridegene.shop with your order ID and the new address as soon as you can.

Contact us